![]() ![]() If the file is larger than 5MB, see Sending Large Files. zip archive to Tableau Technical Support. ![]() Windows: Right-click the Logs folder, and select Send to > Compressed (zipped) folder. If your document does not print, try saving your original file as a PDF in the page size on which you want it to print. If this is not an option, or does not work, then changing the size of the document itself will be necessary. Mac: Ctrl-click the Logs folder, and select Compress “Logs”. If your document is A4 then you may still be able to use the print option window and shrink it to fit the letter size. Navigate to the My Tableau Repository folder.This step ensures that all errors are recorded in the log file. Close all Tableau Desktop sessions that are open on your computer.Take screenshots of any error messages and attach to the support case along with a note indicating date and time when the issue occurred.Start Tableau Desktop and reproduce the issue.This effectively archives the outdated logs and will force Tableau Desktop to create a new and clean Logs folder when the issue is reproduced in Step 2 below. ![]() Open the System Preferences and select Print and Fax.
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